Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging with the seal intact. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@belossauces.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@belossauces.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if a bottle or jar arrives damaged or leaking, if the product is faulty, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and food safety reasons, we cannot accept returns of opened, used, or perishable items once they have left our care, unless they arrived faulty or damaged. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.